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How Do I Join?
As soon as you purchase any product on www.herbalway.co.za by creating an account, you are automatically registered into the Program. Our special software tracks the value of your order so the next time you make a purchase, you may be entitled to a discount. Once you place your first order with us you are on your way to our first loyalty discount level.
How much is my discount?
The discount is based on the Rand amount purchased every time you add products to your shopping cart & this is added to any prior purchases. As your purchase level increases so does your loyalty discount. The discount gradually increases with the total amount that you have purchased.
How long is my discount valid for?
1. Discount only applies to orders you have placed within the last Rolling Year.
2. A Rolling Year takes today’s date (assuming you are placing an order today) and then looks at all the orders you placed in the past 12 months to the day. So if today was the 20/05/2011 then it would only look at orders going back to 20/05/2010.
3. The discount percentage is calculated looking at your previous order history and does not take into consideration the current order you may be placing.
Can I Track my Loyalty Discount?
To track your loyalty discount, simply log in to your Account to view both your total purchases and your discount value. You can also view specific orders in your Orders History to view the dicounts earned and used on each order.
How do I get my discount?
After your cumulative orders reaches the first discount level of 5%, you will automatically receive the discount on your next order when you purchase. You will see a sub total of your order, then the Customer Loyalty discount which is subtracted, leaving you with the discounted order total. There are no extra registrations or discount codes to worry about. Our system will keep up with everything for you.
How can I tell if the discount percentage is accurate?
Your purchase history is saved in our system, and it will automatically calculate the discount for you. Simply log in you account to view your Order History. Add up all your previous orders and use the discount scale.
Where/When do I see the discount for my order?
When you order using our online checkout process, our system will look at your activity prior to that particular purchase and base your discount on those purchases. The discount will automatically be deducted from your order before your payment is processed. You will be able to see the discount taken off of your order total at the confirmation step.
What are your terms and conditions?
They are simple really. By participating in the Program, you agree to be bound by the terms and conditions as set out above. Herbalway offers this Program at its sole discretion, and has the right to change or discontinue the Program, in whole or in part, at any time without notice. There is nothing else to it.
If you have any questions or concerns, you might click here to send us an enquiry by e-mail to firstname.lastname@example.org.